Regulation

REGULATION

This Regulation defines the rules and conditions for the performance of services byFORCZEK TRANS EUROPE.It also applies to the rules ofliability for non-performance or improper performance of the ordered services.The Regulations apply to customers,FORCZEK TRANS EUROPEemployeesand entities cooperating with FORCZEK TRANS EUROPEin the performance of services.

ForczekTrans Europe

DariuszForczek

Brzezna 659

33-386 Podegrodzie / Poland

The scope ofFORCZEK TRANS EUROPE'sactivitycovers theareas of Poland, theCzech Republic, Slovakia, Germany, the Netherlands, Belgium, France,EnglandandIreland.FORCZEK TRANS EUROPEprovides services to legal persons as well as organizational units without legal personality.FORCZEK TRANS EUROPEreserves the right to transfer transport orders to external companiesand cooperating entities.

§1.Definitions:

For the purposes of these Regulations, the terms used below mean:

Price list- a list of service fees,
Customer- respectively: the sender, the recipient,
Courier- a person acting on behalf of and forForczek TRANS EUROPE, performing for clients part of the service, the curtainsAdach specified in the rules,
The place of delivery- indicated by clientplace of Parcel delivery,
Sender- the personwho delivers the parcel to the courier,
Recipient- the entity indicated in the document to whom the parcel is to be delivered at the place of delivery,
Shipment- items packed in the required or customary manner, ordered by the Customer for acceptance, transport and delivery,
Order- theorder of the client who sent the completed form via the websitehttps://www.forczektrans.com,ordered the service by phone / e-mail / chat onfb,
Freighter-FORCZEK TRANS EUROPEbasedinBrzezna 65933-386 Podegrodzie / PolandNIP : 7381950422

§2.Conclusion and terms of the contract for the Provision of Services:

• The contract for the provision of the service isconcludedwhenFORCZEK TRANS EUROPE accepts theparcelfor transport and delivery.Byplacing an order, thesenderautomatically confirms that he has read the content of these Regulations and that he accepts all its provisionsand conditions, which thus become an integral part of the concluded contract;moreover, he declares that the contents of the package are correct and consistent with the actual state.
  
  
• The courier collecting the parcel is not authorized to make or accept changes or additions to the conditions specified in the Regulations.

§3.Obligations and liability of the carrier:

• The carrier is obliged to collect the shipment from the sender and deliver it to the recipient as part of the service.
• The carrier undertakes to deliver the shipment to the recipient within7 working days from the date of departure.
• The carrier reserves the right to extend the duration of the service for reasons not attributable to the carrier.
• The carrier is responsible for the loss, shortage or damage to the shipment arising from its acceptance for transport until delivery (release), as well as for delay in performing the service.
• The carrier is not liable for damage caused as a result of non-performance or improper performance of the service, consisting in the loss of benefits,profits or income, both from thecustomer and third parties.
• In a situation where the damage occurred between the moment the subcontractor accepted the shipment for transport and the moment it was delivered to the recipient,FORCZEK TRANS EUROPEis obliged to take all steps to enable the client to pursue claims from persons participating in the execution of the order.As part of the above obligation,FORCZEK TRANS EUROPEsubmits a complaint to the subcontractor in the manner and within the time specified in the subcontractor's regulations, attaching all the necessary documents, at the same time informing the advertiser about the method and date of its settlement.
• The carrier is not liable if the loss, partial loss or damage to the shipment, or the delay in the provision of the service arose in particular:
• for reasons attributable to the sender or recipient, or a third party they used, not caused by the fault of the carrier,
• from the properties of things to be moved,
• due to force majeure, weather conditions,
• from sending by the sender of things that the carrier, in accordance with the provisions or regulations, does not accept for transport,
• due to the lack, insufficiency or defectiveness of the package (shipment) packaging, thus exposed to damage,
• from insufficient or inaccurate labelling of the package (shipment)
• due to the particular susceptibility of the items being moved to damage due to defects or their natural properties
• The carrier is not responsible for the loss of the shipment, the weight or number of items contained in it was not checked at the time of receipt,if he delivers it without any signs of tampering with the packaging and permanent security features such as tape, seal, wax seal or other.
• The carrier is liable only for actual, proven losses incurred by the Customer as a result of non-performance or improper performance of the service
• Shipments that are not properly adapted to transport may not be picked up by the courier.
• By orderingFORCZEK TRANSEUROPEservice, the customer agrees to provide services based on the provisions of the Regulationsconstituting general terms of contracts within the meaning of theprovisions of the Civil Code.The client changes the service instruction only in writing or electronically.In such a case,FORCZEK TRANS EUROPEreserves the right not to deliver the parcel on time and to charge a fee.
• If the carrier determines at any stage of transport of a given parcel that it is damaged and its damage may destroy adjacent parcels (for example by liquids leaking from its interior or broken glass), we reserve the right to unpack and repack the undamaged items for a new one. cardboard box.In this case, photos of the package and its contents are taken and a destruction protocol is written.The package isclearly marked so that the customer is aware of our actions.
• Applies to collections from Poland -Our tripsare organized every week, according to thedepartureschedule.Depending on the route,weleaveour company headquarterson Thursday or Friday.In order toguarantee that theservice will be provided in a given week, it should be taken into account that parcels should be posted from Monday to Wednesday at the latest(excluding holidays), so that they can reach us at the warehousebefore our cars leave.If the parcel is posted later, it will be automatically delivered one week later.
• To book a seat for transport services such as the transport of animals / cars / machines / removals, you must pay a deposit, the amount of which you will be informed by the employees when placing the order. In case of cancellation of transport, the deposit is non-refundable.
• Express package PL- IRL + € 20 * (delivery in Ireland on the day of departure from the ferry - usually Monday).
  IRL- PL express parcel + 20 € * (shipment from the warehouse in Poland on Monday with delivery on Tuesday / personaldoortodoordeliveryon the same week along the route).
  
  

§4.Client's obligations:

• The sender is obliged to hand over the parcel to the carrier in a condition that enables the proper performance of the service and delivery of the parcel without loss or damage.
• The sender ensures and warrants that:
• the package has been properlylabelled, the recipient's address has been accurately and legibly filled in, the sender's and recipient's telephone numbershave been provided, thepackageshave beenmarked with thecorrect address details,the actual dimensions and weight of the shipments have been provided.ForczekTrans has the right to verify your shipment in terms of dimensions, weight or type of packaging at every stage of transport and to add surcharges in the event of non-compliance.Any additional payment will be charged after the shipment is delivered to the carrier's warehouse.If the declared valuesin the formdo not coincide with the actual dimensions of the shipment, and the package has already been paid in advance by bank transfer orDotPay- the customer will receive information about the amounttobe paid.It will be enforced during delivery in Ireland or cash on delivery in Poland upon receipt of the parcel by the addressee.
  
  
  
• the package has been properly packed in a way that protects it against loss, defect or damage and allows it to be delivered to the recipient without loss or damage,
• the contents of the package do not constitute items excludedfrom services, in accordance with§5paragraph of theregulations,
• the sender is liable to the carrier for damage caused to persons, equipment for other shipments, as well as for any costs resulting from the defective condition of the package, lack of or defective packaging, or improper loading operations,
• The sender is responsible to the carrier for improper filling in the documents on the basis of which the service is to be performed, including entering data that is inconsistent with reality, inaccurate, incomplete or entered in the wrong places.
  
  
• The sender is obliged to return the parcel in thepackage.The packaging should meet the criteria availablein the guide packed parcels available at:
  https://www.forczektrans.pl/PL-H20/poradnik.html
• When placing the order, the customer is obliged to provide the carrier with the following information necessary to perform the service:
• sender's data: company name or name and surname of the sender,
• sender's address, including zip code,
• contact telephone number to the sender,
• date of shipment (if not givenin thenotestaken is the nearest possible date-in Poland, following receipt of parcelsthatthe next working day(Mon to Friday)after placing the order, the Irishdriver arranges individually collection / delivery ofup to 7 daysfrom the day of departure.
  
• email to which thegeneratedconsignment note will be sent.

Afterthereceipt ofit customeris obligatedto print and stick it on the parcel / package.In the event of its absence, the courier has the right to refuse to accept the service request.If the customer does not have the option of printing and sticking the consignment note from the e-mail, one have to select the option I cannot print – I order courier with the letter + 5 € extra when placing the order, as it guarantees the arrival of the courier with his own letter.

Note: It is the original bill of lading that should accompany the shipment during transport.It is proof of the contract of carriage, so it is a very important document, e.g. when making claims!

• recipient's data: company name or name and surname of the recipient,
• recipient's address, including postal code,
• contact telephone number to the recipient,
• the number of packages and the weight of the shipment, exact dimensions according to the formula:
  
  length x width x height
  

§5.Items excluded from services:

The companyForczekTrans Europedoes not accept for transportation and delivery of packages:

• items the transport of which is prohibited on the basis of legal provisions or agreements, conventions or international agreements to which Poland is a party,
• cash, money stamps, vouchers and other payment documents, checks, payment and credit cards, excise tax forms, securities, metals and precious stones and products made of them, jewelery,
• flammable and explosive materials, caustic substances,
• weapons and ammunition,
• drugs, psychotropic and hallucinogenic substances,
• perishable things,
• alcohol, tobacco products,
  
• Note:sending alcohol and tobacco products is strictlyprohibited.An attempt to send it may result in confiscation and a penalty.
  
  ForczekTrans Europecharges the sender or recipient of such ashipment with a penalty in the amount of -1000€plus additional costs resulting from the attempt to transport prohibited items, such as customs service penalties,failure to pay a penalty results in the case being brought to court,
  
  
  
• Electronic equipment transported without original packaging with any fillers (polystyrene, other manufacturer's protections) orpacked collectively is not subject to insurance and is transported only at the responsibility of the sender / recipient,
• Glass and ceramics transported in packages are not insured (jars, glasses, lamps, sinks, plates, etc.)
• Any liquids transported in packages and damage caused by their leakage in packages are not covered by insurance.

§6.Reward:

• The amount of remuneration for the provision of the service is specified in the price list.The current price list is available for each customer on the website:https://www.forczektrans.com FORCZEK TRANS EUROPEreserves the right to make changes to the price list, which will apply one week from the date of its publication on the website.
  
  
• Payment for shipments is made according to the valid price list and contract.Payment terms and forms are agreed each time with the sender.
• The sender is responsible for the reasonable costs and expenses incurred byFORCZEK TRANS EUROPE(including storage costs) for losses, taxes, customs duties, penalties, fines and others thatFORCZEK TRANS EUROPEmay incur and for claims raised againstFORCZEK TRANS EUROPE, due to the parcel fails to meet any of the restrictions, requirements or declarations set out in these regulations or due to the refusal or suspension of services or the return of the shipment byFORCZEK TRANS EUROPE(or the subcontractor) in accordance with these regulations.

§7.Complaints:

• In the case of damage or loss of the parcel, the representative ofFORCZEK TRANS EUROPEis obliged to write a report in the presence of the recipient, including the date and time of delivery and a description of the damage or loss of the parcel.A properly prepared report (signed by the recipient and the representative of FORCZEK TRANS EUROPE) is the basis for accepting the complaint.
• Claims for improper performance of the contract for the provision of services shall expire as a result of accepting the shipment without reservations.However, this does not apply to claims for defects or damage to the shipment that were not visible at the time of delivery.The carrier's liability in such a case occurs only if the customer proves that the damage occurred during the time from accepting the shipment for transport until its release.
• Complaints for non-performance or improper performance of the contract for the provision of services may only be submitted by the customer who commissioned their performance.Complaints submitted by other persons will be returned to them with an instruction on the person authorized to submit the complaint.
• Complaints should be submitted by e-mail toforczektrans@gmail.comwithin 2 (two) days from the date of delivery, and in the event of loss of the shipment - within 14 (fourteen) days from the date of receipt of the shipment by the carrier for transport, under pain of losing the right to possible claims.
• If the complaint is submitted by a person other than the customer who ordered the service, he should attach a document of the transfer of rights or a power of attorney.
• After reporting the damage or loss of shipment, the customer should provide all documents necessary to carry out the complaint process within 14 (fourteen) days from the date of filing the complaint.
• The complaint should be considered within 30 days from the date of submission of the full complaint along with the necessary documents.
• A full written complaint should include:
• designation of the company, registered office and address of the complainant as well as the bank account number to which any compensation should be sent, the amount of the claim with justification,
• the basis for the complaint (description of the situation),
• relevant documents justifying the amount of the claim (original purchase VAT invoice, bills, receipts or a copy certified to be true to the original, calculation of production costs, other documents confirming the amount of the claim),
• a copy of the report on the condition of the shipment / a copy of the damage report.
• The carrier may require the claimant to provide additional documents necessary to consider the claim.
• In the event of destruction or damage to the parcel, the complaint should include photos showing the actual damage to both the packaging (external damage) of the parcel and its contents (internal damage).
• Complaints submitted after the deadline, incomplete complaints (not meeting the conditions set out in point 8 (above), complaints completed after the deadline or complaints submitted by an unauthorized person are treated as not filed.
• After considering the complaint, the carrier shall notify the claimant in writing or by e-mail about the method of settling the claim, possible compensation and the date and method of transferring the amount due.
• The Sender / Recipient is not entitled to deduct the amounts of the claim against current, past or future receivables.
• Filing a complaint does not release from the obligation to pay the amount due for the provision of services byFORCZEK TRANS EUROPE.Failure to pay may be a reason to reject the complaint.

§8.Privacy policy:

• The sender, together with the signing of the proof ofpostage, agrees thatFORCZEK TRANS EUROPE willprocess his personal data contained in the shipping document and in accordance with the Act of 29.08.1997 on the protection of personal data, JournalOf Laws No. 133, item883, necessary for the process ofprovidingservicesbyFORCZEK TRANS EUROPEand further cooperation.At the same time, the Sender has the right to inspect and correct their personal data submitted toFORCZEK TRANS EUROPE.
  
  
  

§9.Account on the website:

• Any person wishing to order the service can set up an account on the website.FORCZEK TRANS EUROPEremains the owner of the accountand reserves the right to block or delete the account of a person registered on the website, without giving any reason.Orders placed by using the customer's login and password will be treated as placed by that customer.